Learning & Development Team Transformation

Requirement

As part of a wider HR transformation, the newly formed and relatively inexperienced Learning and Development Team needed some help in setting their vision, strategy and direction.

Vicky had been working with the team already, on a different project, and was asked to recommend a new operating model for the team, including advising on the structure and size of the team, and ways of working.


Strategy and Outcome

Through a combination of facilitation, advising, coaching, mentoring, and leading by example, Vicky helped the Learning and Development team to create a vision and strategy and move to a Business Partnering model.  This included implementing a new structure, roles and ways of working and helping team members to build their skills and confidence in their new roles.

She also helped the L&D team create tangible plans for 2018 through facilitated workshops.

The training has been a huge success and is rolling out to everyone in our business from the CEO to our sales people and customer service agents – that it has been such a success is in no small part thanks to Vicky. Put simply, she rocks.
Mark Beeden
VP of Customer Experience & Service Management
Colt Technology Services
Vicky certainly knows how to design effective training and we would not hesitate to contract with her again for future projects.
Ian Turner
Senior Manager, Sales Training
Colt Technologies
Vicky's coaching style was a great combination of support, empathy and challenge, which has built self-confidence and skills in the team.
Marijke Cazemier
Organisational Development Director
Inmarsat

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